Frequently Asked Questions

WHERE DO I PARK?

Parking is available for our members (not including drop-in clients). The parkade is accessible after 5:00 p.m. Monday - Friday and all day on Saturday and Sunday.In order to register you must have a credit card saved on file. Click here to fill out the parking application form, once it is filled out, send it to admin@pulsestudios.ca. Please note:it will take up to 48 hours for approval. The entrance to the parkade is located on 11th ave, across from the Mazda dealership.

Street parking is also available on both sides of 10th ave as well as on Centre St.

WHAT SHOULD I BRING TO CLASS?

• Please wear INDOOR SHOES for class
• You should always bring water and comfortable dance attire – YOU be YOU! (ex. Sweat pants, tees, tanks, etc.)
• Don’t know what to wear? We have loads of Pulse gear for you! From hoodies to sweats – we have you covered! We also customize with pre orders of select merchandise.
• Forgot your water bottle? We have a concession available featuring water, Gatorade and coffee as well as a variety of snacks and protein bars!

WHAT IS MINDBODY?

MindBody is the booking system we use to schedule classes, camps, workshops, guest artists and more. It is through MindBody that all classes, camps, etc. are registered and purchases can be made for anything offered in the studio. MindBody is client friendly meaning you can create an account and schedule yourself for classes or make your own purchases.

HOW DO I SIGN UP FOR MINDBODY?

MindBody is free  to use! You can download the app to your phone and also have it on your desktop or laptop. You will create a profile by providing: email, password, contact info, emergency contact etc. You can also create an account quickly by clicking the 'Login' button at the very top of the homepage on our website. You will be directed to MindBody and you can create your profile that way as well.

NOTE: Each client attending class at the studio, needs their own profile. If you are paying for someone (ie- you are a parent) - please make a profile for yourself (in order to pay) and for your child (to put into class). You can specify that you are paying for your child at checkout. If you are registering mutiple children and/or yourself - you will each need a seperate profile.

CAN I JUST DROP IN TO CLASS?

Yes! All of our Adult Classes are designed to be drop in classes. We ask that you sign up online before class to ensure you get a spot. Studios are assigned based on numbers as well.The biggest classes are in Studio A etc.

WHAT HAPPENS IF I AM RUNNING LATE FOR CLASS?

• Please be on time for class! Being on time for class ensures that you have a proper warm up and that the teacher has a chance to start class with everyone there. While we understand that life happens and everyone has times that they are running late, we do our best to start class on time.
• Students who are more than 15 minutes late for class will not be admitted to class. Drop In classes and 10 class pass users will forfeit that class for that day. Members and Infinity Pass holders will be charged a late cancellation fee.

WHAT IS YOUR NO SHOW/LATE CANCELLATION POLICY FOR ADULT CLASSES?

We kindly ask that if you are unable to show up for a class you have signed up for, please let us know a minimum of two hours before the start of that class.
Failure to do so will result in a $15 penalty every time. 10 Class Pass holders forfeit that class. Drop in clients also forfeit the class

CAN I DO MONTHLY PAYMENTS FOR CLASSES?

We accept monthly payments for all of our full year programs: Evolution Crew, Flomatk, LV8, Gateway as well as for Beast Machine. If you would like to take advantage of this convenience, please get in touch with us via email. Please email dawn@pulsestudios.ca to discuss your payment options. We are happy to set it up for you! PLEASE NOTE: There is a fee for this service

HOW BIG ARE THE CLASS SIZES AND WHAT’S THE MAX AMOUNT OF PEOPLE IN CLASSES?

Class sizes may vary from week to week – we will run adult classes with just one person! The maximum amount of students depends on which studio the class is in and the age group of students.

IS THERE AN OPPORTUNITY TO VIEW YOUR CHILD'S CLASSES?

Fall Semester students 6 and up are invited to perform at our yearly Christmas Party in December and so do not have a viewing day in class. 3 yr olds and 4/5 year olds are the only classes that have viewing week in the Fall. Viewing week is the last week of classes.

Some of our  Winter Semester students perform in the PULSE Show (See performance stream under Kids Classes and Teen Classes). These classes do not have a parent viewing week as they are in the PULSE Show!

All non performing winter classes will have viewing week the last week of class in May.

The Pulse Show is our annual celebration of Hip Hop and Streetdance and is usually in June (dates vary according to availability etc)

WHEN I REGISTER MY CHILD IN A CLASS, DO I MAKE THE ACCOUNT IN MY NAME SINCE I AM PAYING? OR IN MY CHILD’S NAME SINCE THEY ARE TAKING THE CLASS?

• Please make the account in the name of the person taking the class. When you go to register for the class of your choice, you will be directed to MindBody, the software we use to manage registration. If you or your child already have an account you can use it to register for classes at Pulse.
• in MindBody, each person must have their own email address - each profile has its own email address.
• If you are unable to make an account for your child, it could because you are using the same email in both accounts. In this case, you have to provide a separate email for each account.
• Signing up is simple just like you do for anything else; email, password, contact info, profile info, etc. You can create an account quickly by clicking the 'MindBody Client Login' button at the very bottom of any page on our website and registering on MindBody.

HOW YOUNG CAN I START MY CHILD IN DANCE?

The youngest dancers at Pulse are 3 years old!

CAN MY CHILD DROP IN TO TRY A CLASS?

A. We strive to offer our students the best experience possible. This is especially important in classes with young dancers who benefit the most from our curriculum when they feel comfortable, safe and get to know the friends they are dancing with. We therefore do not offer the ability to drop into the classes in our children’s programs on a regular basis. However we do allow children to drop in early in the session for a fee of $25 if they miss Bring a Friend. Our ultimate goal is to have every child in the perfect class that they love - and to this end we are willing to help your child find the right fit.

B. The first week of classes is Bring a Friend Week and this is a great opportunity for your child to try out a class and see if they like it!

WHEN DOES REGISTRATION START? (ALL SEMESTERS)

Registration will generally start at least a month and a half before every semester. We do open early registration to our returning students for an exclusive short period of time. Once they have had a chance to rebook if they choose, we open registration to the public!

WHAT IS THE LAST DAY TO REGISTER FOR A CLASS?

The last day to register for any class is the first day of that class. For example, if the first day of beginner Hip Hop falls on a Tuesday of the current semester, then we take registration all the way up until that first class on the Tuesday. If there is room in a class or you would like to change the time or level of a class, we will accept late registration for a period of time after the class has started.

I HAVE MISSED THE REGISTRATION DEADLINE WHAT ARE MY OPTIONS?

A. The first two to three weeks of the semester is usually a time when most students find themselves settling into their classes. Some may use this time to check out the differences in class levels and make necessary class transfers. During these weeks we will be accepting late registration dependent on class size and availability. Email us or phone in and we will do our best to find the classes that meet your needs.

B. As we do not do have registration for adult classes any more, you are free to drop-in ($25 + GST) to all Adult/Teen Classes at, purchase our 10-Class pass ($210 + GST) which allows you to do ANY 10 classes and is valid for one year from the time of purchase or take advantage of our monthly members unlimited pass for $148 per month (3 month commitment) + GST or one month unlimited for $169 plus GST

WHAT KIND OF DISCOUNTS DO YOU OFFER? ARE THERE ANY FUNDING OPTIONS FOR MY CHILD?

• If you become a monthly member within 7 days of your infinity pass expiring, enjoy a $10 discount on the monthly fee ($138 per month instead of $148 per month)
• Pulse Studios accepts funding from the Jumpstart and Kidsport programs. Please follow the links to apply.

WHAT ARE THE AGE GROUPS FOR KIDS AND ADULTS? EX. WHAT IS THE YOUNGEST AGE GROUP FOR KIDS, WHAT AGES RANGE FOR ADULT CLASSES?

Kids Classes range from 3 to 13 years old and Teen Classes range from 13 to 17 and our Adult program includes dancers all the way up to 60+ years old. Teens are also welcome in our Adult program. Teen classes are progressive, Adult classes are all drop in based.